Support

Email hello@bluetextrelay.com. One person reads it. Include the output of imx status if you can; it contains no message content.

Common fixes

"macOS blocked access to the Messages database" / every request is 500

Full Disk Access isn't applied to the running binary. System Settings → Privacy & Security → Full Disk Access: remove stale rows, make sure Blue Text Relay is on, then quit and reopen the app. For the headless service, the imx binary needs its own grant (the path imx service install prints).

Agent says connection refused

The Mac is asleep or the app isn't running. Settings → General → Open at login, and stop the Mac from sleeping. Agents are told to back off and retry; nothing is lost.

Tailscale URL doesn't resolve on the agent's machine

MagicDNS is off there. Use the Tailscale IP shown in Settings → Server instead.

Lost license key

Email us from the address you bought with; we'll reissue it.

A thread is missing from the list

Messages in iCloud must be on so the thread syncs to this Mac. Also check the search box in All Chats; group chats show their participants' names if they have no title.

Security issues

security@bluetextrelay.com. See the security model.